Emergency call outs.
Most of the time we prefer to come to your place anyway, so we can see problems in context, rather than you having to unplug everything and bring it to us.
If you have a completely show-stopping problem, however, whatever we're doing we'll drop it and high-tail it to your place quicker than you can blink.
Good old-fashioned computer repairs.
Hardware or software: if it's broke, we can fix it. If it ain't, we won't!
Putting our money where our mouth is in regards to customer service, we'd much rather fix problems BEFORE they happen, than run around fighting fires after the event. We sometimes do ourselves out of work and therefore money with this philosophy, but a happy customer is a long term customer. We don't want you for the next 5 minutes, we want you for life!
Regular maintenance visits allow our technicians to make sure everything is working as it should. It's also a great chance to fix those annoying little glitches that aren't enough to call us out on their own, but really impact on your productivity.
Anti virus and anti spyware software updates, operating system updates, tidy out unnecessary files, check for dust and other physical problems, check that backups are working, and that they're backing up what they need to - the list goes on, and we do whichever things we need depending on the situation, to keep you and your computers on speaking terms.
Bust that dust!
Computers - the faster they go, the bigger the mess!
Modern computers run fast. They also run hot. To keep their cool they have a number of fans sucking in air. They also suck in dust. Over time, this dust sticks to the fans and slows them down. It also gets in the way of what little air is left flowing to stop the cooling process even more.
The practical upshot of which is your computer over heats. If you're lucky it just shuts down and has to be left in a darkened room for a few minutes to catch its breath. If you're not, it fries itself and dies completely.
We've had a number of years of experience with this sort of problem and when it happens you typically need to replace just about every component of your computer apart from the screen and keyboard. This really is as expensive as it sounds, not to mention the down-time without your computer.
Again, we're doing ourselves out of work and cash by preventing this happening in the first place, but we'd much rather be doing more interesting things than picking bits of deep-fried CPU out of the smouldering remains of your PC every couple of years.
A great kiwi-designed 3D computer dust filter works wonders in any environment. Run your fingers over the top of your computer box and see how it is. These filters stop the dust getting into your computer and with the 3D shape (they look like albino santa hats) they keep the air moving, and the dust trapped, for longer.
Everything from yogurt pots and wet string to intranets, VPNs, remote access and all point in between. Network hardware and logical configuration and troubleshooting. If you've got more than one computer, or any number connected to the internet, you've got a network. About the only thing we don't do as far as networks are concerned is the in-wall cabling. We can, however, advise you on the best cabling infrastructure if you're setting up a new office.
We're not a computer shop. We don't stock and sell computers, so we can give fair, honest and unbiased advice on what products or services best suit your business. Again, it all goes back to our central philosophy of giving great customer service, even if that means doing ourselves out of some money in the short term.
If you're looking to expand your team, or just want some new toys, talk to us BEFORE you go shopping so that we can make sure you get the best infrastructure for your needs and that you aren't painting yourselves into a corner somewhere down the line.
Having just said that we don't sell computers, we do supply equipment for our customers. "What's the difference?" we hear you shout. Simple - we stock spares, but we don't stock ready-made computers. That way, when you're looking for new equipment (computers, screens, printers, network hardware or just a shiny new mouse) we can tell you what you need, not what we want to sell you.
If you then choose to buy it from us, who are we to refuse?
Seriously, though, it means that you get what you need, not what we've had sitting on the shelf for months and can't get rid of, or whatever gives us the best mark-up. Did somebody mention customer service?
Anything you don't back up, you will eventually lose.
It all sounds very doom and gloom, and we hate putting the frighteners on people, but when it comes to backups there really isn't any excuse not to do it, and do it well.
If we took all your computers away and replaced them with shiny new ones (mmm, shiny) - how would your business get on?
"Hang on! Where's our customer list? Where's the list of people who owe us money? Where's the address book? Where's our stock list? What about all that stuff the IRD need?"
At Tek Tonic, we're experts in backups. Call us today for a backup check-up. We make the whole process easy for you. After all, isn't that what computers are supposed to do - take the drudgery out of things? If a backup system is too hard, it just doesn't get done.
Let us make it easy-peasy for you.
Through our work in the Web industry we know more than a bit about domain names. If your company hasn't got one - it should. They're not expensive and they make a huge difference to your company's image.
If you've got one and someone is telling you you can only have 5-10 e-mail addresses on it, come to us to free your mind. It's your name - you should be able to do whatever you like with it!
We still see companies with websites but still using their old @xtra type e-mail addresses. If you've got a website, you should be using your domain for your e-mails as well.
We can bridge the gap between your web guys and your inbox. Don't put it in the "too hard" basket - flick it to us instead. We eat this kind of thing for breakfast!
Anything from network storage to load-balanced domain controllers.
Most businesses can benefit from using a server, or from using their current one better.
Love it or hate it, it's an essential business tool in today's world. We've dealt with customers who have done literally millions of dollars worth of trade via e-mail, and in a situation like that you need to have it as bullet-proof as possible.
From handling spam to getting the best use out of your domain name - we can help. Out-of-office replies, re-routing mail when people are away, accessing e-mails when you're at home, in another city or trudging through the wilderness in Outer Mongolia - it's all a walk in the park for us.
Want to work from home? Access that file when you're at a customer's workplace? Wake up a 3am and need to check your e-mail? Once you've seen your doctor for stress-related issues, see us about making life easier for you in the first place.
Sometimes even our rapid call-out response just isn't fast enough for some customers. Or you're out and about in another city but have a problem with your computer. You just can't bring yourself to take it to someone else (and why would you?) - is there any way you can fix it, guys, before I get back to work next week?
No worries! Our Mind Control application lets us take control of any windows computer anywhere in the world, any time (as long as it's connected to the internet). There's no messy setup, no firewall jiggery-pokery, and absolutely no doing this behind your back. It's safe, quick and easy - and you don't have to worry about your make-up before calling one of our hunky techies in to sort out your problems.
Visit our Downloads page for more information, or to give it a try.
One of the biggest pains in computing today is spyware. You don't want it, it gets in the way of your work and scares the living daylights out of you that it's stealing all your passwords and files.
We're experts at digging these nasties out, and then of stopping them coming back in again! Once again, this is where we differ from a lot of techie companies. We'd make more money if we just cleaned up and walked away, knowing we'd be back next week to do it all again. Pretty soon, though, you'd get fed up with this revolving door and the bills that go with it and start looking for a new set of techies. Well, we would, anyway.
Talk to us about digging them out - and keeping them out.
Viruses. Virii. Erm, a virus. Or more than one.
Whatever the plural of this is, it's bad. "What's the difference between spyware and a virus?" we hear you cry. To our minds - nothing at all. They're all nasties that you don't want on your computers, but to the anti-virus and anti-spyware companies they're a great way to confuse the hell out of customers and get more revenue for selling more than one product.
OK, for the pedants amongst you, the difference is that a virus is self-replicating. Part of what it does is actively try and spread itself on to other computers, where spyware gets downloaded by someone using your computer (mostly 'by accident'). Spyware tends to be written by or for companies to advertise illicitly on your machine or gain knowledge of what you're doing on it for other commercial reasons. A virus is usually written by misguided computer geeks who want to get their name in lights and haven't got access to their grandfather's gun cupboard...