A company with 200 employees were part way through the pay run one busy week when their payroll system crashed. They had already used up any time in hand and needed to pay people that same day.
Our engineer was on site within 20 minutes. He identified the problem and got the system back on its feet within an hour of the original phone call.
Tormenting Time Twister
A one woman business user had a strange problem with her computer. Every time she connected to the internet her clock would change to midnight on the 17th February, 2036. She had researched the problem on the internet, tried several fixes herself, turned the clock synchronisation part of Windows XP on, and off again. She then took her PC to three different companies and none of them were able to resolve the problem.
Always up for a challange, when we heard about her we gave her this unique offer: If we can't fix it, we won't charge you a cent!
Very skeptically, she agreed. Within an hour we had not only solved her original problem but also a few more that the other places had missed.
Another company relies on an Access database written for them and several other similar businesses for literally $millions of stock & shipment control. When they tried to view or print a vital report, the system was crashing. They reported the fault to the author of the system, but he tested it and declared it all working fine on his computer.
"It must be a problem at your end."
Within half an hour on-site our engineer had found the problem, devised a work-around to get the system back up and working and had pointed out to the software engineer where the bug in *his* system was and how to correct it.
A company with offices around New Zealand consistently had huge internet bills. Our engineer was called in to help. He did an audit on the network and quickly identified the problem as a combination of spyware, a virus and a staff member in another office abusing the company's internet connection. We resolved all the problems and saved the company $100's a month.
Engineers from a national IT firm had spend several hours over many days at a rural home business, trying to configure their network to meet the customer's requirements. They eventually declared the job impossible and walked away.
We were called in some months later after, not suprisingly, the customer was on the lookout for a new IT team. After resolving the problem we'd been called in for, our engineer asked "Why don't you configure your network like this?"
"We'd love to, but it's impossible." Well, "impossible" just isn't in the Tek Tonic dictionary!
Our engineers had the network up and running just exactly how the customer needed it the very next time we visited the site. The only reason we couldn't do the job there-and-then was because of the lead-time from the customers Internet Service Provider (ISP).
A Licence to Print Money
Whilst on a routine visit to a car sales and service company, our engineer noticed one of the staff grumbling about how often they had to change the cartridges in their inkjet printer. It was a pain - time and cost wise. Never being ones to sit back and ignore problems, our engineer asked a few questions: what did they use the printer for? Who used it? How many sheets (roughly) were they putting through it in a week? How often were they putting in new inks?
In the end we recommended a new printer that was not only faster and smaller, but paid for itself in one month and then went on saving the company money - and stress.